Order changes and cancellations
Orders may enter supplier processing shortly after they are placed. Contact us as soon as possible if you need to request a cancellation or change. Changes cannot be guaranteed after fulfillment processing has started.
Multiple shipments
A single order may be fulfilled by more than one supplier or warehouse. In those cases, items can arrive separately and tracking information can be issued for each shipment.
Tracking questions
Tracking can take time to update after a shipping label is created. If tracking has not updated within the expected delivery window, contact us with your order information so the shipment can be reviewed.
Delivery issues
If a package is reported delivered but cannot be located, or if a shipment appears delayed or stalled, contact us promptly so the carrier and fulfillment information can be reviewed.