Refund policy

We want returns to be clear and properly routed. Return eligibility, timing, fees, and return instructions may vary by product and fulfillment partner.

Where a product has specific return terms, those terms may be shown on the product page and will apply to that item. Some products may be final sale, non-returnable, or subject to special return conditions.

To request a return, please contact us before sending anything back. Do not return items to the store address unless we specifically instruct you to do so. Approved returns must be routed to the correct supplier, fulfillment partner, warehouse, or authorized return location.

Items must generally be returned in their original condition, unused, and with any original packaging, accessories, parts, or documentation included unless otherwise stated.

Return shipping charges, restocking fees, and return windows may vary by product. When a prepaid return label is provided, any applicable label fee will be disclosed before the return is finalized.

Refunds are issued after the return has been received and processed by the appropriate fulfillment partner. Original shipping charges are generally non-refundable unless required by law or the return is due to an error, defect, or other approved issue.

If your item arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible and include clear photos of the item, packaging, shipping label, and any visible damage so we can review the issue with the fulfillment partner.

Cancellations are not guaranteed once an order has entered processing or fulfillment.

For help with a return or refund, please contact us through our Contact or Order Help page.