Shipping policy

We work with multiple approved suppliers and fulfillment partners, so shipping methods, costs, and delivery times may vary by product.

Shipping charges are calculated at checkout based on the products in your order, delivery destination, fulfillment source, and available carrier services.

Items in the same order may be fulfilled from different locations and may ship separately. When this happens, you may receive more than one shipment and more than one tracking number.

Delivery estimates shown on product pages, at checkout, or in order communications are estimates and may vary due to supplier processing, carrier delays, weather, holidays, high-volume periods, or other factors outside our control.

Large, bulky, specialty, made-to-order, or high-ticket products may require additional processing or transit time. When a product has special delivery information, that information may be shown on the product page.

Tracking information is provided when available after fulfillment begins. Tracking may update separately for each shipment in a multi-item order.

Customers are responsible for providing a complete and accurate shipping address. Additional charges or delays caused by incorrect or incomplete address information may be the customer’s responsibility where permitted.

If a shipment appears lost, damaged, delayed, or delivered incorrectly, please contact us so we can review the shipment with the applicable carrier or fulfillment partner.

International orders, where available, may be subject to duties, taxes, customs fees, import charges, or brokerage fees. These charges may be the responsibility of the recipient unless otherwise stated at checkout.

For shipping questions or order assistance, please contact us through our Order Help or Contact page.