North Elm Wares works with multiple fulfillment partners so we can offer a broader, carefully selected assortment. Products in the same order may ship separately and may arrive on different days.
Shipping rates
Available shipping methods and charges are shown at checkout based on the products in your cart and delivery address. Some items use supplier-calculated shipping, and larger or specialty items may have different delivery costs.
Processing and delivery
Processing and transit times vary by item. Most standard items are expected to arrive within the delivery estimate shown at checkout or on the product page. Large, heavy, specialty, or made-to-order items can require additional processing or transit time.
Delivery estimates are estimates, not guarantees. Carrier delays, weather, address issues, high-volume periods, and other events outside our control can affect arrival dates.
Separate shipments
An order containing products fulfilled from different locations may be divided into multiple shipments. You may receive more than one tracking number and more than one delivery.
Tracking
When tracking is available, it will be added to your order and sent through the store's normal order notifications. Tracking may update at different times for separate shipments.
Address accuracy
Please confirm your shipping address before completing checkout. Once an order has entered fulfillment, we may not be able to change the address or stop the shipment.
Lost, damaged, or incorrect deliveries
If your package appears lost, arrives damaged, or contains an incorrect item, contact us at northelmwares@gmail.com with your order number and relevant photos so we can investigate with the fulfillment partner.